Privacy Policy

We collect and process information in multiple categories necessary for the appropriate functioning of our services, account security, regulatory requirements, and provision of a safe and secure environment for our users. Information we may collect may include data you provide directly, records of interactions with our support staff, information concerning your financial transactions, and technical data relating to your Melbet Website activities. Each of these categories has a specific role in account verification, fraud prevention, customer support, service optimization, and legal compliance. Information we may collect includes:

• Personal information you voluntarily provide through the registration process, through account update and verification submissions, or through any information you submit via the Website or by email;
• Records of all correspondence exchanged with our customer support team, whether done through the Website, email, telephone, live chat, or other communication channels, to ensure an accurate service history and effective resolution of inquiries;
• Details about any transactions you make through our site, including deposits and withdrawals, payment method details, timestamp, amount, and full details of your betting activity, which will be necessary to process the payment, manage the account, and for financial compliance purposes;
• Technical and behavioral data created when you access or use the Website, like IP address, device identifiers, browser type, location data, traffic logs, session duration, clickstream activity, communication metadata, and your username, allowing us to develop and improve the performance of the platform, keep accounts safeguarded, and identify suspicious or unauthorized activities.

We process the personal information collected to operate our services effectively, maintain the integrity of our platform, comply with legal and regulatory obligations, and provide you with a secure and personalized experience. Your data allows us to authenticate your identity, manage your account, process financial transactions, monitor for suspicious activities, and send you relevant material about our services. We may use your personal data for the following purposes:

• Processing and managing your bets, including card transactions, online payments, deposits, withdrawals, and any other financial operation that might be necessary to support your activity on the platform;
• Creating, verifying, updating, and maintaining your account, keeping your profile data accurate to help provide you with uninterrupted access to our services;
• Meeting the commitments required by law and regulation, including but not limited to: AML requirements, KYC procedures, responsible gambling, and all other relevant jurisdictional rules;
• Performing internal analysis and customer profiling to understand user behavior better; optimizing our services, improving performance, and enhancing the overall user experience;
• Providing you with information regarding promotional offers, new features, or products and services that may be of interest to you, but only if you have provided appropriate consent;
• Monitor transactions and betting patterns for the purpose of fraud prevention, detection of any irregular or prohibited betting activities, and reporting potential money laundering events related to unauthorized use of accounts;
• Sending service messages and significant notifications by instant messengers like Telegram, WhatsApp, Viber, Facebook Messenger, or other similar platforms. The phone number can be shared with the services if official messaging APIs are used in strict accordance with each platform’s privacy policy.

We may disclose your personal information in certain specified situations where disclosure is necessary to protect the integrity of our services, or to comply with applicable laws, or to assist in an investigation into unlawful or irregular activity. This could involve the disclosure of relevant data to trusted third parties, regulators, and law enforcement agencies. All disclosures are made strictly in accordance with the relevant law and only to the extent necessary. MelBet may disclose your personal information in the following circumstances:

• Assisting authorities with investigations into fraud or attempted fraud, including the review of suspicious betting patterns or irregular account activity;
• Preventing or investigating money laundering, financing of illegal activity, or other violations of financial regulations;
• Responding to formal requests from law enforcement, courts, or governmental bodies when the disclosure is compelled by legal or regulatory requirements;
• Providing information to relevant regulatory or sporting integrity bodies where necessary to promote fair play or uphold industry standards or support the integrity of sporting events;
• Supporting inquiries into suspected unlawful or prohibited betting activities, whether initiated internally or by external authorities.

Some disclosures may take place when we contact you using third-party messaging platforms like Telegram, WhatsApp, Viber, and Facebook Messenger, among others. MelBet does not sell, trade, or disclose your personal information to unauthorized parties. Any sharing of data is done responsibly, securely, and only when required to be able to protect our operations, comply with the law, and safeguard users and the integrity of the betting environment.

MelBet is committed to maintaining a secure environment for your personal information and applies industry-standard measures to protect your data throughout its lifecycle. While no online transmission can be guaranteed as completely risk-free, we take every reasonable step to safeguard your information once it reaches our systems. The key measures in security matters:

• Data management: Accurate recording, secure storage, and proper destruction or anonymization of personal information when no longer needed;
• SSL encryption: All sensitive data transmitted to or from the Website is protected using 128-bit Secure Socket Layer encryption;
• Firewall protection: Advanced firewalls and network-level filters prevent unauthorized attempts to access our systems;
• Secure server infrastructure: Our data hosting servers are protected and follow best practices of the industry for stability and security;
• Intrusion Detection: The continuous monitoring detects suspicious activities or potential system threats;
• Principle of restricted access: Personal information shall be accessible and processed by authorized personnel only, that is, personnel with a legitimate operational responsibility;
• Confidentiality controls: All data-handling personnel act under the condition of strict confidentiality and abide by internal security regulations.

We may revise our Privacy Policy when operational procedures, legal standards, or regulatory needs change. Any changes will be posted on this site, and the amended version will take effect immediately, unless a different effective date is stated. By continuing to use the Website or any of our services after the modified terms have been posted, you agree and accept the revised Policy. Because changes may occur without previous notification to individuals, we recommend that you consult this page on a regular basis to remain up to date on the most recent version of the Policy. All adjustments will be implemented in accordance with our commitment to protecting your personal information and maintaining openness in how we manage user data. If revisions significantly affect your rights or dramatically modify how your data is processed, we will make reasonable efforts to highlight those changes or give extra notice as required by law.